Refund policy

Ordered the Wrong Vibe? (Size, Colour, Address): Because each item is printed, stitched, or made specifically for your order, we generally can't accept returns or exchanges if you picked the wrong size, colour, or gave us an incorrect shipping address. So, double-check everything before you hit that buy button. Seriously. It’s all on you to get those details right.
Faulty or Wrong Gear (Our Bad): If your gear shows up genuinely stuffed, or we sent you the wrong item, that's absolutely on us. We'll sort you out. You need to hit us up within 30 days of delivery (before your order status turns "Complete" on our end). Send your order ID and clear pictures/videos of the issue to support@fullygood.co. After we verify it, we'll apply the appropriate fix – that means a replacement, repair, or refund depending on the issue. This is covered by Australian Consumer Law, and we respect that.

Before Production Starts: If you change your mind super quick and your order hasn't hit production yet, we can issue a full refund immediately. Get in touch fast!
Once Production Begins: If your order status is "In Production," "Production Completed," or "Qualified" (meaning it’s been made), we can only refund you the amount minus the cost of the products that have already been produced. It's just the way it works with custom gear.
After It's Shipped: Once your order has shipped, we generally don't accept refunds unless you receive a defective or wrong item (see above).

Shoot Us An Email: Hit up support@fullygood.co with your order number and clear pictures/videos of the issue (if it's faulty or the wrong item).
Wait For Our Nod: We'll get back to you with instructions. Don't just send it back without us knowing, otherwise, it might get lost in the void.
Pack It Up: Make sure it’s securely packed to avoid any further damage on the way back.
Send It Off: If it’s faulty or the wrong item, we'll guide you on how we cover return shipping. We recommend using a trackable service because if it goes missing, we can’t help you.

Processing: Once we get your return (for faulty/wrong items) and check it out, we'll process it within 5-7 business days.
Refunds: If a refund is approved, it'll go back to your original payment method. Allow a few days for your bank to catch up.

If you're still scratching your head, hit us up at support@fullygood.co. We're here to help you live Fully Good, not deal with policy headaches.